THE ULTIMATE
Left stranded by the BA meltdown? Here's how to seek compensation
The thousands of passengers unable to fly on British Airways planes to or from Gatwick and Heathrow after the airline’s IT failure will be able to seek refunds or compensation in four main ways:
EU compensationUnder European guidelines all passengers flying from EU airports or flying into EU airports are entitled to claim compensation if their flight has been delayed by more than three hours. This varies from €250 (£220) for flights under 1,500km, such as London to Paris, to a maximum of €600 (£520) for delays of more than four hours to flights to destinations more than 3,500km away, such as London to New York.
These amounts are reduced by 50% if BA is able to offer an alternative flight. It must ensure these flights arrive within a certain time frame depending on how far you are travelling. For instance, if you are flying London to Paris the airline must find a flight that arrives within two hours of your original scheduled time. Delays can be no longer than three hours for all flights within the EU of more than 1,500km and for all other flights between 1,500km and 3,500km, and four hours for all other flights.
To claim under the EU regulations, fill in the form on BA’s website. Some companies such as Resolver offer free complaints and compensation claiming services.
Rebooking or refundsBA has also told passengers who were due to travel over the bank holiday weekend or on Tuesday that they can rebook or claim a full refund for a future date of travel up until the end of November. To do this check the status of your flight.
For rebooking and refunds contact your travel agent or BA if you booked directly.
ExpensesYou can also claim for some expenses, so keep receipts for transport and accommodation. BA also said it would cover two phone calls or internet-related costs in relation to the delay. But beware, if you choose to travel from a different departure point or to a different destination than your original booking, the airline will not cover any expenses for travel between these or any other consequential expenses such as car hire or parking. Use the BA expenses form.
BaggageThe airline has also pledged to reunite passengers with their baggage via courier free of charge. It has asked passengers not to travel to Heathrow to collect delayed bags. The first step is to report your missing bag.
Source: https://www.theguardian.com/business/2017/may/28/british-airways-stranded-heathrow-gatwick-compensation
EU compensationUnder European guidelines all passengers flying from EU airports or flying into EU airports are entitled to claim compensation if their flight has been delayed by more than three hours. This varies from €250 (£220) for flights under 1,500km, such as London to Paris, to a maximum of €600 (£520) for delays of more than four hours to flights to destinations more than 3,500km away, such as London to New York.
These amounts are reduced by 50% if BA is able to offer an alternative flight. It must ensure these flights arrive within a certain time frame depending on how far you are travelling. For instance, if you are flying London to Paris the airline must find a flight that arrives within two hours of your original scheduled time. Delays can be no longer than three hours for all flights within the EU of more than 1,500km and for all other flights between 1,500km and 3,500km, and four hours for all other flights.
To claim under the EU regulations, fill in the form on BA’s website. Some companies such as Resolver offer free complaints and compensation claiming services.
Rebooking or refundsBA has also told passengers who were due to travel over the bank holiday weekend or on Tuesday that they can rebook or claim a full refund for a future date of travel up until the end of November. To do this check the status of your flight.
For rebooking and refunds contact your travel agent or BA if you booked directly.
ExpensesYou can also claim for some expenses, so keep receipts for transport and accommodation. BA also said it would cover two phone calls or internet-related costs in relation to the delay. But beware, if you choose to travel from a different departure point or to a different destination than your original booking, the airline will not cover any expenses for travel between these or any other consequential expenses such as car hire or parking. Use the BA expenses form.
BaggageThe airline has also pledged to reunite passengers with their baggage via courier free of charge. It has asked passengers not to travel to Heathrow to collect delayed bags. The first step is to report your missing bag.
Source: https://www.theguardian.com/business/2017/may/28/british-airways-stranded-heathrow-gatwick-compensation
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